Frequently Asked Questions

All orders are shipped from within Australia. We are a proudly Australian-based company, ensuring fast and reliable delivery to customers nationwide.

We offer Express Shipping Australia-wide on all orders. Most orders are dispatched same-day when placed before 2pm AEST on business days. Typical delivery times are 1-3 business days for metro areas and 3-5 business days for regional locations.

We accept Bitcoin (BTC) and Bank Transfer (EFT). Bitcoin payments are processed instantly with a locked exchange rate, while bank transfers are confirmed once the funds clear in our account.

Yes, all our peptides undergo rigorous third-party HPLC testing to verify purity levels. We maintain strict quality control standards and each product batch is tested to ensure it meets our 99%+ purity guarantee.

Due to the nature of our products, we cannot accept returns once items have been dispatched. However, if you receive a damaged or incorrect item, please contact us within 48 hours of delivery and we will resolve the issue promptly.

Yes, all orders are shipped in plain, unmarked packaging with no indication of the contents. Your privacy is our priority.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this to monitor your delivery progress through the Australia Post website.

Please double-check your shipping details before completing your order. If you notice an error, contact us immediately at support@lotuslabs.com.au. We may be able to update the address if the order has not yet been dispatched.

Currently, we only ship within Australia. We do not offer international shipping at this time.

You can reach our support team by emailing support@lotuslabs.com.au. We typically respond within 30 minutes during business hours.

Our lyophilized (freeze-dried) peptides have a shelf life of 24+ months when stored properly in a cool, dry place away from direct sunlight. Once reconstituted, peptides should be refrigerated and used within 4-6 weeks for optimal stability.

Yes, we provide Certificates of Analysis for all our peptides. You can view and download all COAs directly from our COA page (/coa). Each COA includes third-party HPLC and mass spectrometry test results verifying 99%+ purity.